SHIPPING POLICY

Last updated: October 12, 2026

At Pockety Phone, we work hard to process and deliver your order as smoothly as possible. This Shipping Policy explains our order processing times, estimated delivery times, and shipping procedures.

1. Order Processing Time

All orders require 3–6 business days for processing before they are shipped.

Processing includes order verification, preparation, quality checks where applicable, and packaging for shipment.

Business days are Monday through Friday, excluding public holidays. Processing times begin after your order has been successfully placed and payment has been confirmed.

Please note that order processing time is separate from shipping and transit time.

2. Shipping and Estimated Delivery Times

Once your order has been processed and dispatched, the estimated shipping and transit time is 8–12 business days.

The estimated timeline is as follows:

• Order processing: 3–6 business days.

• Shipping and transit: 8–12 business days.

• Estimated total time: 11–18 business days from order placement to delivery.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on your destination, carrier operations, customs procedures, public holidays, weather conditions, and other circumstances outside our reasonable control.

3. Shipping Destinations

Pockety Phone serves customers in selected international destinations.

Available shipping destinations and any applicable shipping fees will be displayed during checkout. Some destinations may be unavailable because of carrier restrictions, customs requirements, or other logistical limitations.

If we cannot ship to the address provided, we will contact you using the information supplied with your order.

4. Shipping Costs and Taxes

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Depending on your destination, additional charges such as import duties, customs fees, or local taxes may apply. Unless expressly stated at checkout, these charges may not be included in the product price or shipping fee.

Any responsibility for these charges will be determined in accordance with the information provided at checkout and applicable law.

5. Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout once your order has been dispatched.

Please allow time for the carrier's tracking system to update after shipment. Tracking information may not become active immediately.

If you have not received tracking information after your order has been dispatched, contact us at pocketyphone@gmail.com.

6. Shipping Delays

Although we aim to meet our estimated delivery times, delays may occur due to circumstances such as:

• Carrier or logistics disruptions.

• Customs inspections or clearance procedures.

• Incorrect or incomplete shipping addresses.

• Severe weather or public holidays.

• High shipping volumes or other unexpected events.

If your order is delayed beyond the estimated timeframe, please contact us so we can review the available tracking information and help you understand the status of your shipment.

Nothing in this section limits any rights or remedies you may have under applicable consumer protection laws.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us as soon as possible at pocketyphone@gmail.com. We will attempt to update the address if the order has not yet been dispatched, but changes cannot be guaranteed once processing or shipping has progressed.

Additional costs or other consequences resulting from an incorrect address will be assessed according to the circumstances and applicable law.

8. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived within the estimated timeframe, or arrives damaged, please contact us at pocketyphone@gmail.com with your order number and any relevant tracking information or photographs.

We will review the issue and work with the relevant shipping provider where appropriate.

Responsibility for loss or damage during shipping will be determined in accordance with applicable law. For consumer orders where EU consumer protection rules apply, the risk generally remains with the seller until the customer or a designated third party obtains physical possession of the goods, subject to applicable legal exceptions.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible before it is dispatched.

We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once the order has entered fulfillment or shipping.

This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.

10. International Shipping and Customs

International orders may be subject to customs inspections, import restrictions, duties, or taxes imposed by the destination country.

Customs processing may affect delivery times. Pockety Phone cannot guarantee how long customs clearance will take.

Customers should ensure that the products ordered may lawfully be imported into their destination country. Any customs-related responsibilities will be handled in accordance with applicable law and the disclosures made at checkout.

11. Contact Us

If you have any questions about shipping, delivery estimates, or the status of your order, please contact us:

Pockety Phone
Email: pocketyphone@gmail.com

Please include your order number so we can assist you as efficiently as possible.

Thank you for shopping with Pockety Phone!